Category Archives: Chapter 6

People Give More, and they Give More Often, When They’re Asked to Give by Someone They Know and Trust

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Grassroots fundraising is the discipline of raising funds through myriad small donations, generated by social networks.  My grassroots fundraising motto is: people give more, and they give more often, when they’re asked to give by someone they know and trust.  That’s why grassroots fundraising works.  And ti definitely works.  Grassroots fundraising has two origins: in online “-a-thon” fundraisers early in the 2000s, in which athletic participants sign up to raise significant amounts of money from their friends and family, and in Democratic Party politics circa 2004, with the founding of ActBlue.com by Matt DeBergalis and Benjamin Rahn (who teaches us about technology management in Chapter 11 of Growth through Governance) and the rise of Howard Dean and his grassroots-centered political methods.

The idea of grassroots fundraising is not new.  It is not different from what happens when board members buy a gala table and ask their friends to buy a seat.  That’s grassroots fundraising right there, because the friends would not have attended the gala had they not been asked to give by someone they know and trust.  Those friends went to the gala not because the organization was otherwise high on their personal list, nor because they travel the metropolitan area looking for every opportunity to sample prime rib, but primarily because they were asked to give by someone they know and trust.  In turn, those peripheral donors might become primary donors as they find out about the organization.  Or they might not.  They might be back next year to sit at their friend’s table, or they might just be one-time supporters.  But the sum total of all the money from all these friends’ donations accrues to the organization, and that’s why organizations do galas that way.  So the idea of grassroots fundraising is not new.  It’s just that in the 21st century, technology has progressed to the point where we can do grassroots fundraising at much greater scale much more efficiently, involving a wider range of dollar amounts (which results in a giving pyramid whose center of mass is in two-digit gifts), and not necessarily even having to bother with the prime rib.  But for those new to Internet grassroots fundraising, it’s important to remember it’s just a new application of the same old underlying principle we all know and use all the time.

I was right there for the birth of grassroots fundraising in politics.  As the Director of Technology at the Washington State Democratic Party, my whole job was to turn data into votes and into funds for our candidates.  I went on to serve as CEO of ActBlue’s software company for the 2008 election, its first year at current scale.  Several months ago, ActBlue surpassed one billion dollars raised, by allowing individuals to create their own fundraising pages and support the candidates of their choice.

Now, never mind the politics and the candidates; we’re learning about a fundraising methodology.  However, one of the most fascinating things about ActBlue is that Republicans never managed to duplicate its success.  They tried every year, and while I haven’t looked recently, for several biennial political cycles there, Republican earnings from grassroots fundraising was consistently paltry.  I recall Slatecard.com, a long-defunct Republican version of ActBlue, raised $300,000 the year we raised $85,000,000.  I say this not to make a political statement but to point out a fascinating question I don’t know the answer to.  Since 2008 I’ve been trying to get the attention of a political-science academic to study this question.  Grassroots fundraising is very new and very successful, and I suspect that academic inquiry to the highly differential results of the two major parties will teach us a lot about how marketing works in this new field, and may help us increase the effectiveness of grassroots fundraising by learning how to appeal to folks who apparently sat out those political seasons.  This is an emerging field, and I’d like to know why we saw such differential results.

In any case, from Dean to Obama to Sanders, politicians have raised unprecedented amounts of money through grassroots fundraising.  All the while, those athletic “-a-thons” were getting bigger and bigger.  I participated in the Seattle to Portland Bicycle Classic with Team in Training in 2005 (my second of three years in the Classic), where I signed up to raise what was to me a huge amount of money for a medical cause which, while a good cause, I had no personal connection to.  I don’t think either I or my friends would have given 1% of the funds I raised that year to leukemia research had it not been for the bike ride.  So I can attest from two different fields of work that grassroots fundraising works.

From my perspective, these two fields — athletic “-a-thons” and political grassroots fundraising — merged into one overarching professional discipline around 2005-2006.  As web technology improved, it became possible to present very professional and appealing “thermometers” (which are now almost a cliché but were and are essential to creating buzz), to offer donors small incentives, and to raise money for causes around the world by bringing donors into virtual contact with the people they were helping.  As a result, grassroots fundraising grew beyond its fields of origin as general nonprofit fundraisers began to borrow what had worked best from those first “-a-thon” and political experiences.

Today, grassroots fundraising is a very big business.  In Democratic politics, it is now probably the single most important determining factor in national contests — in concert with which, ActBlue has for almost a decade been the nation’s largest source of political funds.  (Would Bernie Sanders have had any impact at all without these practices and the technology that makes them possible?)  In 501(c)(3) fundraising, at this point, if you’re not into grassroots fundraising you’re clearly missing out.  Grassroots fundraising is inexpensive, although there is a learning curve.  There’s no longer any question that people give more, and they give more often, when they’re asked to give by someone they know and trust.  If your organization isn’t yet tapping into the grassroots, it’s time.

  • My 2008 video (and audio podcast) “Welcome to Internet Community Fundraising” is quite as relevant today as it was back then, when I was just starting a software company to bring ActBlue’s best practices to the nonprofit sector.  (That venture didn’t work out, by the way, I think in retrospect because I wanted to be a rabbi, but I still think to this day there are grassroots fundraising best practices from politics that current nonprofit vendors aren’t using, and I’d welcome a chance to consult for any new startup venture that wants to explore this.)  The video’s purpose is to introduce a specific technology that is not currently available, but its introduction to the general concepts of grassroots fundraising is still as relevant as ever.
  • My former company’s “Idea Book” is going to be helpful.  Again, its goal was to sell a product that isn’t currently available, but it’s 6 pages full of best practices, many of which your organization could start doing tomorrow.
  • I like FirstGiving.com’s Resource Library.  I also prefer FirstGiving’s approach to the governance structure behind grassroots fundraising — that might be too obscure a topic for this blog post, but if people are interested maybe I’ll make another post about that.
  • Speaking of ethics, in 2011 I was twice invited to speak at the National Association of State Charity Officers – National Association of Attorneys General on the topic of regulating grassroots fundraising in the 501(c)(3) sector “beyond the Charleston Principles.”  If you’re an ethics buff, ask me to talk about that when you have me over to speak.  You could hear a pin drop in that room when, during my first presentation, one of the state deputy attorneys general asked me, “Why shouldn’t we just ban this practice?”  Here is the outline of my first presentation, and the slides for my follow-up appearance six months later, where I co-presented with Bob Carlson of the Missouri Attorney General’s Office.
  • Unlike most listicles, which are little more than link farms, these “17 Fundraising Ideas to Raise More Money” from GiveForward.com are solid.

Contemporary Thinking on Synagogue Dues Policies

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So now that we’re off the book and onto the Internet, I’ll go ahead and tip my personal hand: I think Rabbis Olitzky & Olitzky are right in their book New Membership & Financial Alternatives for the American Synagogue: that is to say, I think we should move away from dues and toward donations.  Check out this article about Olitzky & Olitzky’s book.  Dues are donations, anyway.  Pretending they’re somehow required is behind the times.  Guilt doesn’t work anymore: our younger liberal Jews just walk away into the open arms of secular life, of other religions that make them feel better about giving money, or into the very open arms of charismatic ultra-Orthodox movements.  Dues have always been donations.  Let’s just get on with raising donations.

Rabbi Michael Knopf, writing in Haaretz, offers a different perspective.  He agrees that our prevailing dues structure needs an update, but, describing his own synagogue’s process of reconsidering dues, he explains why they broadened the scope of their self-critique rather than making a tactical change in policy.  And Hannah Dreyfus over at The Jewish Week explains why some New York synagogues are deciding to stick with mandatory flat-rate dues.  (Some of those numbers in the article, though, heavens to Betsy.)  Also offering a “yes, but” to reimagined dues is Nina Badzin at Kveller, who writes that “Expensive Dues Aren’t the Only Thing Keeping People Away from Synagogues.”

Rabbi Mark Greenspan at The Rabbinical Assembly offers a perspective very different from my own, although I agree with many of the points he makes along the way.  Rabbi Greenspan argues enthusiastically and eloquently for conceptualizing dues as “a tax” placed on all members, which he compares to the half-shekel of silver every Israelite contributed to the Tabernacle (Exodus 38:26-27).  Rabbi Greenspan’s work is certainly an eloquent endorsement of the “taxation” idea.  But in addition to not being objectively a very good example of what most fundraising professionals would consider to be best practices, Rabbi Greenspan misses the important point that the half-shekel is not a huge amount of money.  As Rabbi Eliezer Posner explains, it amounts to about five dollars in today’s currency.  The half-shekel is therefore not a suitable source text for Rabbi Greenspan’s endorsement of the “taxation” model.  (I don’t know that I’d even oppose assessing every member a $5 flat fee.  That might be a positively good idea.)

Among the many who are reimagining dues without removing them, the Reconstructionist Movement offers a helpful white paper summarizing several creative alternatives, while Houston’s Congregation Beth Israel offers a thorough explanation of “Fair Share” dues.

Finally, I think Synagogue Strategies Group asks exactly the right question about synagogue dues: “Can’t It Be More Personal?”  Yes, it can!  And yes, it has to be.

Further Resources on Nonprofit Revenue

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There are so many fundraising resources available that it’s hard to know where to begin.  Quality varies.  For every wise, generous mentor out there sharing advice, there’s a huckster and a link farm (one of those annoying websites with no actual content, which makes money from ad revenue by getting you to keep clicking).  Here are a few suggestions, and please let me know if you have a favorite resource to add to this list for others to see.

 

Policies on the Handling of Funds

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Interestingly, my online search of policies on the handling of funds turned up a large number of colleges and universities.  Perhaps the higher-education sector has encouraged schools to adopt and publish these policies.  If you’re looking for ideas on money-handling policies, here’s some reading to get you started.  Some of these are going to be overly bureaucratic for a lot of readers (case in point, your organization may not have a “business office”) but they’re still good reading if you need to get started.  How can your organization implement these best practices in a way that is appropriate for your situation?  Remember, as always: what you really need is advice from a professional who can tailor their advice to your organization’s specific situation and needs.

  • Northwestern University and The Evergreen State College, among many others, have publicized their policies on the handling of funds.
  • In Wilkes County, North Carolina, an incoming athletic director initiated a review of the school district’s cash-handling policies.  I was impressed by the thoroughness and integrity of Chris Skabo’s initiative, especially because it didn’t seem from the article that anything untoward had happened (though of course I don’t know).  The effort sounds laudable to me in any event, but all the more so if it happened not to follow a theft-of-funds incident.  I say kudos to leaders like Skabo who value clarity, transparency and precaution even before a bad incident happens.
  • The Evangelical Christian Credit Union offers a helpful guide to funds handling tailored specifically to ministers and houses of worship.
  • The court system of the State of Delaware has publicized its own policy on funds handling, for quite a different perspective on the same best practices.
  • Ciel Cantoria at Bright Hub has a fine article on the concepts and best practices underlying funds handling.

I know there are many other high-quality resources out there, including many from the Jewish community specifically.  If you’d like to share your organization’s policy on the handling of funds, please let me know in the comments and I’ll be happy to add it!

Getting Started with Accounting

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I know a lot of small nonprofits that don’t yet do proper accounting or provide regular reports.  I know this is hard.  I’ve been there myself.  Every nonprofit organization ought to provide publicly transparent written financial reports, including a balance sheet and an income statement.  That’s a best practice.  But certainly, at least, as I said in the book, if you’re large enough to have a board focused on oversight, then you definitely need to keep that board informed through monthly financial reporting.  They’re not going to be informed otherwise, and they need that information to do their job as a board.

If your organization is just getting started — or needs to get started — with accounting, here are a few quick-start ideas that I hope will help:

  • Get QuickBooks.  There are many low-priced online software packages available, but QuickBooks is a good one, it’s the one I use, and I recommend it.  I learned what little I know of accounting mostly from QuickBooks tutorials and customer support, and it’s helped me run small businesses and oversee nonprofits for more than 10 years.  Startup prices are low enough that I think every organization should have this software or an equivalent, and use it.  It’s not a lot of money to pay for something that really is an ethical responsibility.
  • I strongly believe that every nonprofit needs a professional accountant.  I’m trying to help you understand enough terminology to ask your financial professional for detail on your organization’s financial statements.  I don’t want you to go it alone without a professional.  Having said that, I know that the very smallest organizations really don’t have the funds to hire a financial professional.
    To those of us in this situation, my advice is to do the best you can, but make hiring a financial professional a high priority for your funds.  It is an ethical responsibility.  At least get your books reviewed every year.  Sometimes folks feel they can go it alone, and yes, if your revenue is just a few thousand dollars, I can’t ask you to spend a huge chunk of it on accounting.  But if you don’t yet have a financial professional, make it your short-term goal to retain one.  Do some research and find out how much an annual review would cost, how much a tax filing would cost, how much monthly bookkeeping would cost.  Make it your goal to get those funds and to devote them to professional accounting.
  • For organizations that really don’t have anyone around who’s comfortable with computers or with numbers, I wonder if your local Jewish Federation, movement (if you’re a synagogue), or other local umbrella groups could help.  I think providing pooled resources to help very small nonprofits maintain quality financial statements would be a wonderful, selfless move from the donor community that could have a huge multiplier effect in getting many of our smallest nonprofits off the ground by attracting board members and providing clarity on their financials.
  • Get involved with an organization like SCORE — the Service Corporation of Retired Executives — or other local mentorship opportunities.  Find a mentor with nonprofit and/or business experience who can teach your group concepts and also hold you accountable to produce reports.
  • On the bright side, if you’re that small an organization, your reports are likely to be very simple.  Producing them diligently will attract the kind of board members who can help you get to the next level, and will place you in position to handle greater revenue effectively and ethically.
  • Also on the bright side, I’ve always found that good accounting practices help me save a lot of money.  All those little receipts can add up to tax deductions if you enter them appropriately and keep good records.  And even if your organization is very small, you can learn a lot about your trends and trajectory by keeping good financial records.

I know how difficult it can be to do this when you’re just starting out.  I like the idea of pooling local resources to provide anything from mentorship to bookkeeping for organizations that don’t yet have the capacity to do these jobs internally.  I’d like it if we as a nonprofit community (and if we as a Jewish community) could look into that, and publicize opportunities that already exist.

Accounting Terminology: Debit and Credit

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Which side of a transaction is the debit, and which side is the credit?  Profuse thanks and recognition to those who can explain this issue clearly and intuitively.  Please comment below, and I’ll gratefully reprint explanations which are particularly clear right here within the post.  Accountant friends: thank you for helping us out!

Check Out My Full Singable Birkat Hamazon Translation & Commentary!

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I love and am fascinated by Birkat Hamazon, the Jewish grace after meals.  If you click over to my other website, you’ll find my full, singable English translation, as well as several short blog posts about different features and traditions of Birkat Hamazon.  Many of the posts come with playable music, and you can download a simple musical arrangement of a familiar Birkat Hamazon chant with singable English appearing right under the Hebrew.  Among the amazing features of Birkat Hamazon, the Talmud places it in a very small category of prayers which we are to say in our vernacular language if we don’t understand Hebrew.  After all, the commandment to give thanks can only mean giving thanks in a language we understand.

You’ll also find audio and video of my award-winning sermon on Birkat Hamazon, “Grace and Uncertainty.”  To tell you the truth, I think I did a better job on the audio than the video, but you be the judge!  The sermon was my entry in the 2014 Billings Preaching Competition at Harvard Divinity School.  Although Birkat Hamazon speaks of the certainty of having enough to eat, I believe it was written of, by, and for people who knew food uncertainty.  That gives rise to a nuanced and beautiful theology, which is available to us if we listen to the words of the prayer.

For our purposes in the book, studying the text of Birkat Hamazon leads us, among other places in the richness of the liturgy, to a clear appreciation of the priority the Rabbis placed on avoiding shame.  Issues of finance — of having enough, not enough, or too much — are touchy issues and cause shame.  The Rabbis, having probably lived on both sides of that experience, knew how important it is to go to every length to avoid putting our fellow community members to shame.  Shame causes us to clam up, affecting not only financial barriers to entry into the Jewish community, but also our level of comfort asking for funds that our organizations need, and that donors might be very happy to provide.  Feelings of shame can also get in the way of financial transparency, so we need consciousness that an organization’s finances are everyone’s business, regardless of that person’s socioeconomic station or place in or out of leadership.

Talking openly about shame, as we do in the shiur for Chapter 6, helps us see that shame is a natural reaction to conversations about money.  In turn, that helps us take sensitive and proactive steps to avoid it, following the example of the Rabbis, which helps us give more money, raise more money, and ultimately lead more effective organizations.

The Oven of Akhnai

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Read my exposition of the “Oven of Akhnai” story from the Talmud, to see a great example of when the legitimate answer was the Wrong Answer.

This story is often cited as a paean to the autonomy of human decision-making from God’s control.  God is proud of us, having outgrown divine control and gained the ability to make consequential decisions for ourselves.  The story certainly does endorse human autonomy in that way, but when the Oven of Akhnai story is cited to support human autonomy, we tend to miss that the story ended in disaster.  The legitimacy of the decision did not make it any more right or less wrong.  It was legitimate, and it was wrong.

The Oven of Akhnai is one of the great stories of the Talmud.  Don’t miss it!