Index & Glossary

  • 501(c)(3): 44, 56, 57, 62, 91
    • political speech: 57
    • private inurement: 56, 62
    • See also nonprofit
  • 80-20 rule: 205
  • A/B testing: 285, 287, 303, 304
    • See also data
  • accountability (for project tasks), accountability matrix: 130, 212, 213, 214, 234, 235, 241
    • Participant: 212
    • Accountable: 212, 214, 236
    • Review Required: 212
    • Input Required: 212
    • Signoff Required: 213
    • Notice Required: 213
    • PARIS-N: 212, 213, 234, 236, 268
    • See also project plan
  • accounting: 9, 105, 141, 142-150, 153-154, 155-157, 171
    • Accounts Payable (A/P): 147, 148-149
    • Accounts Receivable (A/R): 146, 147, 149
    • accrual basis: 142
    • assets: 17, 56, 143, 144-145, 147-150, 152, 165
    • balance sheet—see financial reports
    • cash basis: 142
    • cash-flow statement—see financial reports
    • chart of accounts: 149, 150
    • closing the year: 148
    • current assets and liabilities: 148, 149
    • double-entry accounting: 142
    • equity: 152, 153
    • expense account: 143, 144-148, 150, 153, 156
    • income account: 143, 144-145, 150, 153
    • income statement—see financial reports
    • journal entry: 143
    • liability (account): 147, 148-150, 152-153
    • long-term assets and liabilities: 148
    • profit and loss (P&L) statement—see financial reports
    • single-entry accounting: 142
    • software for accounting: 150, 153, 155
    • See also financial reports
  • Active Listening: 27, 123, 133
  • ad hominem: 119, 123
  • advancement: 21, 24, 153, 163-164, 165-166, 183, 200, 202, 263, 291, 296
    • See also development, fundraising
  • arm’s length—see dealing at arm’s length
  • board: 9, 17, 22-23, 25, 34, 52, 53-58, 59-71, 71-77, 78-81, 81-85, 90-91, 93-96, 101-106, 107, 110, 118, 125-127, 130-131, 141, 144n, 145, 149, 151-155, 156-157, 164-166, 168, 170, 179, 187, 191, 199, 227, 276, 277, 291, 292, 296, 303
    • board member: 9, 23, 52, 53, 54, 56-58, 58-64, 66-67, 69-70, 71-77, 78, 80, 82-85, 94-95, 104-106, 110, 145, 149, 152, 154-155, 156, 164, 170, 187, 191, 199, 303
    • working board: 83, 84-85, 130, 155, 191
  • brainstorming: 25, 26-27, 30, 45, 63, 91, 96, 115, 121-122, 132, 134, 162, 203-204, 219, 223, 234, 240, 249
  • brand: 41, 283, 284
  • budget: 38, 55, 83, 91, 93, 102, 105, 132, 151, 163, 165, 167, 171, 185-187, 199, 214-215, 226-227, 232, 243, 266, 270, 275, 302
  • bylaws: 8, 73, 74-76, 78-81, 82, 88-89, 90, 91, 93, 102-103, 104-105, 107, 118, 135, 151
  • Capability Maturity Models (CMM): 268, 269-270, 271-275
    • Level 0: 270, 271, 275
    • Level 1: 270, 271, 272-273, 275
    • Level 2: 270, 271, 272-274, 276
    • Level 3: 176n, 270, 273, 274, 277
    • Level 4: 270, 274, 275, 277
    • Level 5: 270, 275
    • standard process: 176n, 273, 274
    • See also organizational knowledge, process management
  • capacity: 30, 166, 179, 187, 189-191, 207, 230, 250, 266, 268, 269, 272, 277, 296, 301, 304
  • capital campaign: 15, 23, 38, 66, 82, 101, 165, 200-201
  • charter (project): 201, 227, 235
  • client relations management (CRM)—see software
  • committee: 15, 23, 27, 32, 34, 40-41, 46, 49, 54-55, 59, 61-62, 66, 73-75, 77, 79, 80, 81, 90-91, 93-96, 101-107, 109-110, 120, 125-128, 129-133, 135-138, 165, 166, 171, 175, 184, 190, 195, 202, 204, 208, 210, 213, 229, 235, 247, 248, 265-266, 289, 291-292
    • standing committee: 80, 90, 91, 96, 101, 103, 104, 106
    • task force: 80, 101, 104, 106
    • See also working committee
  • confidentiality: 59, 67-68, 88, 104, 127-128, 129, 193
    • See also executive session
  • conflict of interest: 59, 60-65, 70, 75-76, 78, 117, 126, 175, 192-195, 278, 293
    • appearance of a conflict of interest: 63, 64, 76
    • mitigation: 60-64, 192, 194, 294
    • See also dealing at arm’s length, disclosure, recusal
  • congregational meeting: 78, 79
  • contracts: 82, 88, 89, 92, 93, 104, 151-152, 180, 194, 201, 262, 292, 294, 301-302
  • crime: 19, 65-70, 156-157
    • disclosure of a crime: 67-70
    • embezzlement: 65-66, 68-69, 155-156
    • See also mandated reporter, shield law
  • critical path: 210-211, 212, 215
  • customer relations management (CRM)—see software (client relations management)
  • cutting corners: 228-231
  • daily stand-up: 244, 245, 247, 249, 255
    • See also productivity management, scrum, staff meeting, time management
  • data: 38, 157, 201n, 202n, 290, 291, 292-293, 294-295, 296-299, 301, 303-305, 306
    • databases: 164, 167, 267, 290, 292, 293, 294-295, 296, 297-298, 299, 303, 306
    • database tasks: 95, 164, 190, 266, 267, 290-291, 292, 298-299, 300
    • ideal error rate: 304-305
    • role in organizational strategy: 303-305, 306
    • targeting, microtargeting: 303-305
    • See also A/B testing, software, technology management
  • dealing at arm’s length: 61, 62, 64, 194, 294
  • deliberative, deliberation: 23, 49, 50, 71, 72, 75, 80, 91, 93, 101, 104, 105, 106, 111, 120, 127-128, 134, 141
  • deliverable: 200, 202, 203-205, 209-211, 213, 216-219, 220, 226, 228, 233-234
  • desktop publishing: 289-290, 296, 299
  • development: 75, 81, 107, 110, 124, 161, 163, 164-165, 167-168, 170-171, 176, 184, 190-191, 226
    • See also advancement, fundraising
  • Director & Officer (D&O) insurance: 53-54, 55
  • disclosure: 60, 63, 64, 67-70, 104, 166, 194-195
    • See also conflict of interest, crime, recusal
  • documents: 23, 27-28, 46-47, 86-89, 93-98, 266, 276
    • policy documents: 47, 93-98
    • strategic documents: 23, 27-28, 46, 88
    • See also purpose, mission, vision, policy, procedure
  • documentation: 70-71, 259, 265-267, 269-271, 273, 276
    • See also procedure
  • Dominator: 123, 124-125, 135
    • See also meeting
  • Don’t Panic: 236, 242, 243
  • elephant in the room: 228, 231
  • elevator pitch: 284
  • embezzlement—see crime
  • endowment: 17, 53, 101, 150, 151, 153, 158, 164, 165
  • estimate—see project estimate
  • ethics: 8-9, 16-17, 19, 36, 50, 51, 52-56, 58, 61, 62n, 63, 65-66, 70-71, 76, 88, 109, 137, 151, 165, 175, 177, 194-195, 267, 277, 283, 306
  • ex officio: 59, 73, 74, 76-77, 81, 105,
  • executive session: 60-61, 104, 127, 128
    • See also confidentiality
  • explicit knowledge—see organizational knowledge
  • Facebook: 170, 287-288, 304
  • fiduciary: 9, 52, 53-56, 58-60, 63-66, 70-71, 74, 76, 78, 83-85, 104, 106, 128-129, 154-155, 156, 165, 175, 192-193
    • fiduciary obligation: 52, 53-54, 56, 60
  • financial reports: 149, 150, 152, 153-154, 155, 156-157
    • balance sheet: 152, 153
    • cash-flow statement: 152, 154
    • importance of reviewing: 149, 154, 155, 156
    • income statement: 153
    • profit and loss (P&L) statement: 153
    • See also accounting
  • finish-to-start dependency: 209, 211
  • frowny-face messaging: 162-163, 282, 283
  • fundraising: 105, 144-145, 158, 160-162, 163, 164-169, 171, 218, 262, 282, 285, 287, 289, 302, 305
    • See also advancement, development
  • good enough: 20, 75, 181
  • guesswork: 29, 178, 206, 220, 240, 246, 264-265, 270, 274, 275
    • educated guesses: 220, 240, 264-265, 270, 275
    • wild guesses: 29, 178, 206, 246, 274
  • halakhah: 37, 42, 65, 79, 99-100, 103, 140
  • hero, heroism: 72n, 228-229, 267, 268, 271-272, 276
  • high-level, higher-level: 9, 20, 21-23, 29, 37, 38, 43, 47-48, 53, 81-82, 88-92, 94, 101, 105-6, 150, 158, 164-165, 179, 201, 203-204, 262, 263, 274, 276-277, 284-285, 304, 306
    • high-level revenue: 165
    • high-level tactical: 88, 164
    • See also low-level, lower-level
  • Hot Breakfast Mondays: 184, 245
  • independent organization: 52, 150
  • inefficiency: 152, 178, 228-229, 230, 241, 253, 272, 277, 278, 295
    • See also productivity management, rejection-rework cycle, time management (unproductive work time)
  • insufficient staff or volunteers (complaint of): 30, 103, 179, 189, 282
  • iterative, iteration: 205n, 207, 236, 239, 240, 244, 262, 264-265, 271-274
  • jeremiad: 234
  • kanban: 247, 248, 249-250
  • KJ diagram: 25-27, 35, 45, 96, 121-122, 203-204, 219, 223, 225, 247
  • knowledge (organizational)—see organizational knowledge
  • knowledge management—see organizational knowledge
  • leadership: 8-9, 21, 28-30, 32, 34-36, 41, 50-51, 58, 59, 61, 65, 74, 77, 80-81, 84, 92, 103, 105, 109-110, 132, 137-138, 154, 176, 191, 231, 243, 245, 280, 294, 296, 303, 306
  • legitimacy: 15, 16-20, 22-24, 27, 30, 32-35, 46-48, 51, 57, 59-60, 63-65, 72, 77, 87, 89, 92, 93-95, 97, 101-102, 116-117, 123, 125-128, 129, 132-133, 137-138, 146-147, 180-181, 184, 225, 276, 293
  • liability (legal): 48, 53-55, 66-67, 69, 76, 169
  • low-level, lower-level: 106, 108, 186, 204, 250, 273, 306
    • See also high-level, higher-level
  • mandated reporter: 68-69
    • See also crime
  • Rabbi Natan Margalit: 50, 251, 256-257, 259
  • marketing: 283, 285, 304
  • mathematics: 148n, 201n, 206, 211, 214-216, 218, 226, 274, 275n, 277-278
    • See also precision (numerical, limits of), three-point estimate, variance
  • meeting: 15, 17-18, 22, 27-28, 34-35, 44, 47, 57, 78-80, 82, 84, 91, 94, 96, 99, 102-107, 111-128, 129-130, 132-133, 135-138, 152, 154, 179, 184, 205, 219, 228, 230, 240, 241-242, 244-245, 247, 255, 281, 295, 300
    • agenda: 94, 111, 112, 113, 114-115, 116, 119, 121, 128, 130
    • avoid discussing issues that do not involve every member present: 112, 124, 242
    • ground rules: 111, 128
    • home video test: 120
    • interrupting (in conversation): 99, 111, 115, 116, 118, 123, 124, 136
    • punctuality: 113, 244, 245
    • See also daily stand-up, Dominators, minutes, procedure (of order), Robert’s Rules of Order, Silent Shadows, staff meeting, time management
  • memorandum to the file: 71
  • metrics: 200, 201-203, 272, 274-275, 277-278, 285, 304
    • entirely fictitious: 277
    • organizational performance or efficiency: 274, 275, 277-278, 285, 304
    • project metrics: 200, 201-203, 272, 274, 275, 285, 304
    • qualitative (of a project): 200, 202n, 203
    • qualitative (of organizational performance): 278, 304
    • quantitative (of a project): 200, 201, 203, 285, 304
    • quantitative (of an organization): 274, 275n, 277
  • minutes: 60-61, 96, 104, 110, 127, 128, 137
  • mission: 16, 22, 23, 41, 44, 45-47, 66, 88, 89, 131, 151, 153, 154, 183, 185-186, 188, 245, 259, 271, 284, 293, 300-301, 306
    • mission statement: 44-45, 46-47
    • See also purpose (governing), strategy, vision
  • mission-critical: 293, 299
    • mitigation (of a conflict of interest)—see conflict of interest
  • mitigation (of a project risk)—see risk (project)
  • Mr. Taliaferro: 270
  • naysaying: 30, 31-33
  • negotiation: 61, 99, 104, 121-122, 133, 138, 194
    • distributive: 122
    • integrative: 122, 133, 138
    • interests: 121
    • positions: 121
  • network flow diagram: 204, 209-210, 211, 250
    • See also project plan
  • Nonaka-Takeuchi spiral: 257-258, 259-260, 263, 265-266, 268, 273, 276, 278, 306
    • combination: 260, 263, 265, 268, 272, 276, 278
    • externalization: 259, 260, 263, 265, 268, 272, 276
    • internalization: 259, 260, 265, 268, 276
    • socialization: 259, 260, 265, 268, 276
    • See also organizational knowledge, process management
  • nonprofit: 7-8, 8-9, 22-23, 34, 41n, 44, 52, 56-57, 58, 60, 62, 65, 75-76, 82-83, 91, 109, 132, 152-154, 158, 165, 167-168, 170, 177, 182-183, 185-186, 188, 191, 197, 199, 207, 227, 229, 231, 237-238, 242-243, 247, 251-253, 261, 264, 266, 268-271, 273, 275n, 276-278, 282-285, 290, 293-294, 299-300, 302, 304
    • See also 501(c)(3)
  • npgovernance.org: 10, 13n, 15n, 16n, 31n, 52, 62n, 90, 100n, 107, 118n, 121, 123, 132, 133, 138, 140n, 141n, 143, 155, 157, 158, 161, 171, 175, 206, 210, 214, 215, 216, 220, 235, 243, 247, 251, 254, 260n, 266, 269, 273n, 275n, 282, 283n, 286
  • offline: 111, 112, 124, 242, 249
  • on message: 284
  • organizational knowledge, organizational learning: 129, 137, 220, 235, 240, 258, 260, 261, 262-263, 268, 269, 270, 271, 272, 276
    • explicit knowledge: 259, 260, 261, 265
    • knowledge management (KM): 257, 259, 261
    • tacit knowledge: 259, 261, 265, 268, 276
    • See also iteration, Nonaka-Takeuchi spiral, process management
  • oversight: 9, 61-62, 82, 83-84, 104, 105, 153-154, 291-292
  • parking lot: 27, 249
  • policy: 9, 26-27, 40, 42, 46, 47, 48, 51, 54-55, 62-63, 65, 67, 79, 81-82, 87, 88, 89-93, 93-98, 101-102, 104-107, 108, 111-112, 122, 125-126, 130, 132-133, 135, 138, 147, 154, 157, 160-162, 176n, 186, 192, 296, 303n
    • policy handbook: 48, 63, 88, 91, 93, 95, 96-98
  • politics, political: 39, 42, 55, 57, 70, 74, 79, 108, 126, 132, 158, 168, 192, 218, 263, 284, 289, 295, 301, 303, 304, 305
    • See also 501(c)(3)
  • Pomodoro Technique: 253, 254, 268
    • pomodoro, pomodori: 253, 254, 255
    • See also productivity management, time management
  • pre-industrial management: 176, 187-188, 231
  • precision (numerical, limits of): 207-208, 220, 246, 278
    • unjustified precision: 278
    • See also mathematics
  • private inurement—see 501(c)(3)
  • procedure (for tasks): 94-95, 157, 266, 267, 270, 272, 273, 276-277
  • procedure (of order): 18, 71, 79, 92, 102, 115, 119, 123, 127
    • procedural mistake: 18, 127
    • See also meeting, Robert’s Rules of Order
  • process: 15-17, 23-24, 28-29, 47, 76-78, 88-90, 92, 93, 94, 97, 116, 125-127, 132, 149, 161, 176n, 179, 182, 220, 240, 260-261, 262, 263-265, 269, 271-276, 288
    • decision-making processes: 15-17, 23-24, 28-29, 47, 76-78, 88, 90, 92, 93, 94, 97, 116, 125-127, 132
    • standard processes: 176n, 273, 274
  • process management: 10, 261, 263, 265, 267, 272, 275-276, 278
    • See also iteration, Nonaka-Takeuchi spiral, organizational knowledge, Capability Maturity Models
  • productivity management: 10, 131, 190, 239, 240-241, 244-247, 248-251, 252, 254-255, 270, 273
    • and project management: 240-241, 244, 245, 246, 249, 250, 251, 254, 255
    • See also daily stand-up, kanban, Pomodoro Technique, progress reports, punctuality, rejection-rework cycle, scrum, staff meeting, time management, timeboxing
  • project: 23, 80, 93, 101, 109, 112, 120, 124, 129-131, 137, 165, 178-179, 180, 190, 192, 197-198, 199-200, 201-202, 202-214, 214-220, 220-225, 225-227, 228-233, 233-236, 239, 240, 243, 244, 246, 250, 260, 261, 262, 263-264, 265-266, 270-278, 284, 291, 294
    • behind schedule, over budget: 199, 206, 207, 212, 214, 218, 219-220, 223, 225-227, 230, 232-233, 250, 270, 275
    • See also project estimate, project management, project plan, unplanned project
  • project estimate: 206-207, 210, 212, 215, 216, 218-219, 220, 223, 241, 245
    • estimating subtasks: 203, 204-210, 240
    • Rabbi Sher’s Project Management Spreadsheet: 215-217, 219-220
    • software: 215-216, 219
    • See also critical path, precision (numerical, limits of), productivity management (vs. project management), project, project management, project plan, three-point estimate
  • project management: 10, 80, 112, 120, 129-131, 178-179, 180, 192, 197-198, 199-202, 202-214, 214-220, 231, 233, 240-241, 243, 244, 249, 250, 251, 254-255, 270, 272, 273, 278
    • Guide to the Project Management Body of Knowledge (PMBOK Guide): 198
    • project execution: 112, 120, 219-220, 222, 224, 225-227
    • project tracking: 112, 120, 130-131, 219-220, 227
    • Rabbi Sher’s Project Management Spreadsheet: 215-217, 219-220
    • See also project, project estimate, progress reports, project plan, resources, risk, unplanned project, work breakdown structure
  • project plan: 131, 192, 197-198, 199-202, 202n, 202-214, 214-220, 224, 226, 227, 229-230, 231, 232-233, 233-236, 240-241, 241n, 245, 250, 263, 264, 266, 271, 272, 273
    • executive summary: 234, 235
    • replanning: 223-224, 226, 227, 236, 244, 251, 272
    • subtask: 197, 203, 204-206, 208-213, 214-215, 217-219, 223-224, 231, 235, 255
    • task: 197, 199, 203-205, 208-211, 213-214, 214-215, 218-220, 221, 223-226, 229-232, 234-235, 237-239, 240-241, 242-247, 248-250, 253-255, 261, 266, 267, 273, 289-294
    • See also accountability matrix, budget, charter, critical path, deliverable, metrics, network flow diagram, project estimate, resources, risk, scope statement, three-point estimate, unplanned project, work breakdown structure
  • punctuality: 113, 128, 240, 244, 245
  • purpose (governing): 14, 23-24, 38, 44, 48, 52-53, 56-57, 88, 89-91, 113, 150, 151, 153, 283
    • See also mission, strategy, vision
  • qualitative: 200, 201, 203, 245-246, 248-249, 251, 278, 285, 304
    • organizational assessment metrics: 278, 304
    • project estimation: 245, 248, 249
    • project metrics: 200, 201, 203, 285, 304
    • vs. quantitative project estimation: 246, 249, 251
    • See also metrics, quantitative, risk (assessment)
  • quantitative: 132, 200, 201, 203, 246, 249, 251, 274, 275n, 277-278, 285, 290, 304
    • nonsense numbers: 277-278
    • organizational assessment metrics: 274, 275n, 277
    • project metrics: 200, 201, 203, 285, 304
    • See also metrics, qualitative
  • recusal: 60-61, 63, 64, 194
  • red flag: 34, 58, 62, 65, 106, 120, 127, 133, 134, 149, 153, 154, 189, 208, 227, 249, 267, 293, 294, 301
  • reinventing the wheel: 95, 261
  • rejection-rework cycle: 176, 177, 178-179, 180, 181, 231, 241, 249, 253, 255, 295
  • reports (written): 112, 120, 127, 129, 137, 236, 242, 244, 263, 265, 266, 271, 272
    • annual reports (by committees or organizations): 129, 137, 266, 271
    • financial—see financial reports
    • progress reports: 112, 120, 127, 242, 244
    • final reports (of projects): 129, 236, 263, 265-266, 271, 272
  • resources (project planning and execution): 225, 226-227
  • rework: 177-178, 180, 223, 228-230, 295
  • risk (project): 197, 199n, 208, 214, 218, 220, 221-224, 226, 234, 236, 244, 263, 266, 270-272, 278, 281, 294
    • assessment (qualitative): 222, 223-224, 236
    • likelihood: 220
    • mitigation: 221, 222-224, 236, 244, 294
    • prevention: 221, 223, 244, 266
    • severity: 220
  • Robert’s Rules of Order: 115, 118, 119
    • See also meeting, procedure (of order)
  • roller coaster: 274
  • scope statement: 202
    • justification: 202
    • See also deliverable, metrics (project)
  • scrum: 242, 243-247, 248-250, 253-255, 268
    • See also daily stand-up, productivity management, punctuality, timeboxing
  • sense of accomplishment: 111, 113, 128, 132, 181, 189, 190, 199, 254
  • shield law: 69
    • See also crime, mandated reporter
  • shuttle diplomacy: 134
  • Silent Shadow: 123, 124-125, 135
    • See also meeting
  • smiley-face messaging: 162-163, 282, 283
  • software: 79, 92, 150, 153, 155, 158, 183, 210, 215-216, 218, 242-244, 247-248, 268-269, 273, 288, 290, 297, 299, 300, 301-302
    • accounting software—see accounting
    • choosing vendors: 299-302
    • client relations management (CRM): 300-301
    • data security: 300
    • database software: 79, 95, 290, 292, 297, 299-302
    • project-management software: 210, 215-216, 219-220
    • Software as a Service (SaaS): 299, 300
    • software engineering (innovations in management from): 242-244, 247-248, 268-269
    • See also data, technology management, Uncle Moe
  • spiral: 257, 258, 306
  • staff meeting: 115, 118, 120, 125, 184, 241-242, 244, 247, 255
    • See also daily stand-up, meeting, scrum, time management (unproductive work time)
  • stagnation: 23, 30, 31, 33, 72, 107, 134, 270
  • steakhouse rule: 302
  • sticky notes: 25-26, 35, 121, 122, 203-204, 208-209, 223, 248
    • always carry them: 121
    • See also KJ diagram
  • strategic review: 22, 23-25, 27, 30-31, 35, 45-46, 84, 88, 90, 115, 263
  • strategy, strategic: 8-9, 16, 21, 22-28, 28-33, 35-36, 36-43, 43-48, 74-75, 79, 81-84, 87-88, 88-91, 94, 97, 102, 109, 111, 115, 122, 129, 131-132, 134, 159, 162-166, 191-192, 200, 202, 221, 263, 272, 273, 276-277, 282, 283, 285, 289, 291-292, 295-296, 303-304, 306
    • strategic goals: 16, 21, 22, 24, 29, 32, 33, 36, 39, 42, 44, 47, 48, 79, 87, 89, 97, 122, 131, 132, 153, 159, 163, 164, 165, 166, 174, 188, 190, 200, 202, 237, 257, 263, 272, 273, 276, 277, 289
    • strategic identity: 16, 22-23, 28-29, 37, 39, 40, 79, 87, 91, 111, 280, 283, 306
    • strategic values—see values
    • See also documents, purpose, mission, vision
  • tacit knowledge—see organizational knowledge
  • tactics, tactical: 8, 20, 21, 22-25, 26-28, 28-33, 35-36, 36-43, 43-44, 46-48, 74, 81-82, 84-85, 88, 93, 109, 114-115, 129, 131, 161-164, 199-200, 271, 276, 303-304, 306
    • See also policy, procedure
  • task force—see committee
  • technology management: 289-296, 296-305
    • managing technical staff or vendors: 290, 294-296
    • “tech committee”: 289, 291-292
    • “tech person”: 289, 291
    • technical skills development: 290, 291, 294, 296
    • See also data, software, Uncle Moe
  • three-point estimate: 206, 207, 209-210, 214-217, 218, 219, 224, 240
    • See also estimating project tasks, variance
  • time management: 251, 252, 253-255
    • unproductive work time: 241, 253
    • tracking: 130, 131, 192, 213, 216, 219-220, 230, 246, 249, 252
    • See also inefficiency, Pomodoro Technique, productivity management, punctuality, timeboxing
  • timeboxing: 244, 245, 247, 253, 254
    • See also Pomodoro Technique, productivity management, punctuality, scrum, time management
  • Twitter: 170, 287-288, 304
  • unacceptable performance: 123, 129, 135, 181-182, 223, 239, 240, 255, 274
  • Uncle Moe: 191n, 292, 293-294, 302
    • See also technology management
  • unplanned project: 228-229, 230-232, 233, 267n, 271
    • early phase: 228, 229-232
    • inspiration point: 228-229, 230-231
    • late phase: 228, 229-230, 232
  • variance: 214-215, 218, 219-220, 240
    • See also mathematics, three-point estimate
  • vision: 22, 23, 28, 29-31, 34, 41, 43, 44, 45-47, 58, 88, 89, 108, 129, 131, 181, 259, 277, 283, 296
    • vision statement: 23, 45, 46-47
    • See also mission, purpose (governing), strategy
  • volunteers: 9, 30, 34, 40, 65, 72, 73, 81-85, 89, 97, 100, 101, 103, 105-107, 107-110, 115, 117, 123, 125, 129-130, 135, 154, 156, 157, 159, 174, 175, 176, 177, 179-180, 182, 189-192, 193-195, 199, 201, 206, 207, 210-213, 217, 219, 222, 226-227, 230, 234, 237-238, 247, 261, 266, 282-283, 285, 289, 291-294, 296
    • Leaders: 17, 41, 72-73, 81, 103, 105, 107, 108, 109-110, 137, 138, 189, 190, 235
    • Worker Bees: 107, 108-110, 129, 189
  • wordsmithing: 45-46, 121, 137, 225
  • work breakdown structure: 203, 204-205, 207, 208, 221, 223, 232, 234-235, 250, 254
  • working board: 83, 84-85, 130, 155, 191
  • working committee: 130, 184
  • write or raise: 170, 171